I can't log in to my account. What should I do?

Most login problems come down to one of three things — work through them in order.

1. Check for typos
Re-enter your email and password carefully. Make sure Caps Lock is off, and watch for a space at the start or end if you pasted either field. This fixes it more often than you'd think.

2. Try a different browser
Open zazu in another browser, or in an incognito window. If that works, clear the cache and cookies in your usual browser and try again — a stale saved session is a common cause.

3. Reset your password
Click Forgot Password on the login page. If you're not certain which password you're using, this is faster than guessing.

Check you're using the right email
Your login is the address you used at checkout, which may not be the one you use day to day. If you're not sure, search your mailbox for zazu — the account was set up under whichever address received your credentials.

Still can't get in?
Email contact@zazu.video with your registered email address and your transaction ID. We'll verify the account and get you back in.