How do I request a refund?

Every purchase is covered by a money-back guarantee.

Step 1 — Email us
Write to contact@zazu.video within 30 days of your purchase.

Step 2 — Include these details

• The email address on your account
• The reason for your request

The reason isn't a hurdle — it helps us fix what went wrong for the next person.

Step 3 — Wait for confirmation
We typically respond within 24 hours. Once approved, your refund is processed within 5–7 business days, back to your original payment method.