I didn't receive my login credentials after a successful purchase. What should I do?

Your purchase is safe — this is almost always a delivery issue, not a payment one.

Step 1 — Search your whole mailbox
Type zazu into your email search box rather than scrolling your inbox. That covers spam, junk, and Gmail's Promotions tab in one go, which is where these emails usually end up. Give it a few minutes if you've only just paid.

Step 2 — Check the address you used at checkout
The credentials go to whatever address you typed at payment, which may not be the one you normally use. Search your mail for a payment receipt — that tells you which address the purchase was made under.

Step 3 — Contact us
If it's still missing, the most likely cause is a typo in the checkout email. Email contact@zazu.video with:

• The email address you intended to register with
• Your payment receipt or transaction ID

We'll verify your purchase and send your credentials within 24hrs.